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Case Study Index
Tracy is Uncomfortable with Ling's Accent, Credentials and Style
Nancy, the lone woman on the project, gets ignored.
Phyllis is visually impaired, new to the team, and fells separate from the group.
How do you accommodate employees in wheelchairs or with other disabilities?
A customer is offended when an employee uses her first name.
Ron is young, ambitious, and full of ideas that seem näive to his older, long-tenured manager.
A Danish manager has trouble with his mixed Danish and Swedish team. Senior management hasn't shown much sympathy or understanding.
Employees are upset that a foreign-born worker sleeps during the workday.
Employees treat others differently for educational goals
One employee is angered because another is so concerned with his kids. Maybe he doesn't spend enough time at the office.
Staff assumes traveling coworkers are at play because of locale.
He can't talk to an employee who may be dressing inappropriately.
Some staff upset by coworker's spending habits.
An employee's transfer is described as "career suicide."
A plant manager wants to improve the skills of his entire workforce. His boss thinks spending training time and money on janitors and others blue collar workers is a waste.
Position calls for college or equivalent experience. But equivalent experience usually gets ignored.
They thought a dunk tank would amuse the employees.
Employee wants transfer to help aging parents.
She resists training opportunities and resents other departments as "cost centers."
Company recruits disproportionally from a small number of colleges.
Coworkers deride fellow employee's attitude and imply that it's gender-related.
Former refugee witnessed her mother's death at the hands of a Black soldier. Now she's scared of African Americans.
Manager never seems to get to the point, even when he has a problem.
African American nurse just wants to stay a nurse. How to motivate him?
Employer requests input, employee feels the input was not valued.
Sales manager insists that other departments jump to do his work first.
Employee has new health problem and the manager wants to accomodate while keeping others happy.
Employee sees college grads passing him by, despite superior experience.
Manager poised to land contract, misinterprets understanding by Chinese partners.
A French engineer insists on slow review of data, which irritates other workers.
A Muslim associate is starting to lose his patience about the lack of respect he's encountered.
Employee's religious beliefs requires that she not participate in birthday celebrations, which could conflict with job requirements.
A colleague is improper with women and it's affecting your team.
A gay hire prospect would be a good fit, but you're concerned about another manager's attitude.
The store has hired a new salesman who is black and Dennis is worried about losing his regular Black customer to the new guy.
One focused on just getting done, one focused on getting along. Is one right and one wrong?
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